In addition, the exterior walls, plumbing and electrical were already configured for a lounge when American Express began interior construction. "The American Express deal provided something we believed our customers were asking for." "We were hearing from our customers that they wanted a first-class lounge, yet we didn't have an airline partner that was willing to step in and provide that," Kichline recalls. The timing couldn't have been better for both entities. The space had remained empty until early 2012, when American Express approached the airport with its member lounge concept, Kichline recalls. The Centurion Lounge at LAS is located in Concourse D, in space the airport created in April 2005 for an airline lounge. The DFW location also includes a spa that offers guests 15-minute treatments such as massages, manicures, pedicures and facials. Private chefs prepare hot and cold gourmet buffets and the bars are stocked with top-shelf products and feature signature cocktails. The lounges feature large flat-screen televisions magazines and newspapers family rooms equipped with videogames, books, movies and toys semi-private workspaces Wi-Fi, printers and computer bars conference rooms and shower suites.
Inside the wood-paneled walls, all services are complimentary. Members with standard cards pay a $50 daily fee those carrying a Platinum or Centurion card enter without charge. The LAS lounge opened first, in February 2013, and the DFW location followed in October 2013.Īnother lounge is scheduled to open at New York City's LaGuardia Airport in September and there are plans for facilities at Miami International Airport and San Francisco International Airport.Įntry to Centurion Lounges is open to all American Express cardholders. locations according to where card members travel most, explains Kimberly Litt, American Express public affairs manager. market was a "natural extension," says Durocher. With a number of proprietary airport lounges already in operation overseas, expanding to the U.S. "American Express is recognized for its extraordinary service, and the lounge is one way we can demonstrate this commitment." airport lounge," explains Lisa Durocher, senior vice president of consumer charge cards and benefits for American Express. "American Express is a very good partner with our airport, because 70% to 80% of the people traveling through Las Vegas have that card in their wallet or in their purse."Īmerican Express decided to enter the highly competitive lounge business to give its card members a "differentiated U.S. "The American Express deal provided something we believed our customers were asking for," relates Scott Kichline, assistant director of aviation - commercial/business development at LAS.
"Travelers are finding greater value in selecting DFW as their choice for layovers or when connecting through an airport." "Opening up The Centurion Lounge was an opportunity to broaden our offerings outside of the airline clubs and a chance to further align with another premier brand," explains Zenola Campbell, DFW's vice president of concessions. With amenities such as spa treatments and gourmet food that showcases each city's unique culinary flavors, the lounges are designed to cater to what American Express calls "discerning" travelers.ĭFW officials welcomed the chance to add a new kind of amenity in the airport's D terminal. operates members-only Centurion Lounges at Dallas/Fort Worth International (DFW) and McCarran International (LAS) in Las Vegas, but the credit card mainstay intends to create a network of similar facilities across the country. airports.Ĭurrently, American Express Corp. And now those privileges include access to upscale lounges at two well-traveled U.S. Just like the commercials insist, membership does have its privileges.
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